Refund Policy

Welcome to YatriVibes

Refund & Cancellation Policy

Effective Date: 2026

At YatriVibes, we are committed to providing transparent, convenient, and dependable travel booking services. This Refund & Cancellation Policy explains the rules and procedures applicable to cancellations, booking modifications, and refunds for services booked through our platform.

Refund and cancellation conditions may differ depending on the airline, hotel, travel service provider, fare category, booking type, and applicable supplier policies.

Customers are encouraged to review all booking conditions, cancellation rules, and refund terms carefully before confirming a reservation.

1. Flight Bookings

Refund Eligibility

Refund eligibility for flight reservations is determined by the applicable airline fare rules and cancellation conditions.

• Flight tickets may be fully refundable, partially refundable, or non-refundable.

• Refundable amounts may be subject to airline cancellation fees, applicable taxes, service charges, and other deductions.

• Certain government taxes or charges may qualify for refunds even when the base fare is non-refundable, depending on airline rules.

• Promotional, discounted, special, and restricted fares may have separate refund conditions.

• Refunds arising from airline cancellations or schedule changes will be handled according to airline policies and applicable regulations.

Cancellation Requests

Customers should submit flight cancellation requests through the available YatriVibes support channels as early as possible.

Please provide the following details:

• Booking reference / PNR.

• Passenger or traveller name.

• Registered contact information.

• Cancellation request details.

Submitting a cancellation request does not automatically confirm refund eligibility. The final refundable amount will be calculated according to the applicable airline fare rules, charges, and deductions.

Refund Processing

Once the airline or relevant service provider approves and processes the refund, YatriVibes will arrange the eligible refund through the original payment method, wherever applicable.

Refund processing may generally take 7–21 business days or longer, depending on the airline, payment gateway, bank, and other service providers involved.

2. Hotel Bookings

Refund Eligibility

Hotel cancellation and refund eligibility depends on the property's cancellation policy and the selected room rate.

Hotel reservations may fall under the following categories:

• Fully refundable bookings.

• Partially refundable bookings.

• Non-refundable reservations.

• Refundable bookings subject to a specified cancellation deadline.

The cancellation conditions displayed during the booking process will generally apply to the reservation.

Cancellation Deadline

Customers should submit hotel cancellation requests before the deadline mentioned in their booking confirmation.

Requests submitted after the applicable deadline may result in:

• Partial refund.

• Full cancellation charges.

• One-night cancellation charges.

• Complete forfeiture of the booking amount.

The actual cancellation charges will depend on the hotel's applicable policy.

No-Show Policy

If a traveller does not arrive at the hotel on the scheduled check-in date without cancelling within the permitted cancellation period, the reservation may be treated as a No-Show.

Generally, no refund will be available for No-Show bookings unless the hotel or accommodation provider specifically allows a refund.

3. Other Travel Services

Refund and cancellation conditions for additional travel services depend on the policies of the respective service providers.

These services may include:

• Fully refundable services within a specified period.

• Partially refundable services.

• Non-refundable services.

• Services subject to specific cancellation conditions.

Customers should review the applicable terms before completing any reservation.

All cancellation, refund, amendment, and claim requests will be handled according to the relevant service provider's rules and procedures.

4. YatriVibes Service & Booking Fees

YatriVibes may apply service fees, convenience charges, processing fees, or booking-related charges for certain transactions.

Unless specifically mentioned otherwise:

• YatriVibes service fees may be non-refundable.

• Booking and convenience charges may remain non-refundable even when the original travel service qualifies for a refund.

• Administrative or cancellation handling charges may apply where applicable.

• Payment gateway and transaction charges may be non-refundable where permitted by applicable law.

Any applicable charges will be communicated or displayed during the relevant booking or cancellation process.

5. Partial Refunds

If only a portion of a booking is cancelled, the eligible refund amount will be determined according to the relevant supplier's rules.

For example, subject to supplier approval:

• An individual passenger may be cancelled while other passengers continue their journey.

• One hotel night may be cancelled while the remaining nights stay confirmed.

• A specific portion of a travel service may be cancelled under the applicable conditions.

The refundable amount will depend on the supplier's terms, cancellation charges, and the services actually cancelled.

6. Airline, Hotel or Service Provider Cancellation

If an airline, hotel, or other travel service provider cancels or changes a confirmed booking, available alternatives may include:

• Refund of the eligible amount.

• Rebooking.

• Rescheduling.

• Alternative travel arrangements.

• Other options permitted by the respective supplier.

Available options will depend on the circumstances and the applicable service provider's policies.

Where a refund is approved by the supplier, YatriVibes will assist in processing the eligible amount according to the supplier's instructions and applicable payment procedures.

7. Force Majeure

Force majeure refers to unexpected circumstances beyond the reasonable control of YatriVibes or the relevant travel service provider.

Such circumstances may include:

• Natural disasters.

• Severe weather conditions.

• Pandemics or epidemics.

• War or civil disturbances.

• Government restrictions.

• Strikes or labour disruptions.

• Airport closures.

• Travel bans.

• Changes in government regulations.

• Other unforeseen events.

Refunds are not automatically guaranteed in such situations.

If an airline, hotel, or other supplier offers a refund, credit, rescheduling facility, or alternative arrangement, YatriVibes will assist customers according to the applicable supplier policy and legal requirements.

8. Refund Method

Approved refunds will generally be processed through the original payment method used at the time of booking.

Depending on the payment method, eligible refunds may be credited to:

• Original debit or credit card.

• Bank account.

• UPI payment method.

• Other eligible payment methods.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment gateway and banking institution.

9. Refund Processing Time

After receiving the required approval and refundable amount from the applicable service provider, YatriVibes generally aims to process eligible refunds within 7–21 business days.

Actual refund timelines may vary depending on:

• Airline, hotel, or service provider processing procedures.

• Supplier approval and confirmation.

• Payment gateway processing time.

• Banking and card-processing timelines.

• Public holidays and non-working days.

• International payment processing.

• Other circumstances beyond YatriVibes' reasonable control.

Customers may contact our support team if an expected refund has not been received within the applicable processing period.

10. How to Request a Refund or Cancellation

To submit a cancellation or refund request, customers should contact YatriVibes through the available support channels.

Please provide the following information:

• Booking reference / PNR.

• Passenger or traveller name.

• Registered email address.

• Registered mobile number.

• Booking date.

• Type of service booked.

• Reason for cancellation or refund request.

Our customer support team may request additional information or supporting documents wherever necessary to verify and process the request.

11. Important Conditions

• Submitting a refund request does not guarantee refund approval.

• Refund eligibility is determined according to the applicable supplier's terms and conditions.

• Non-refundable bookings and services may not qualify for refunds.

• Cancellation charges may vary depending on the booking type and cancellation time.

• Applicable service, convenience, administrative, and supplier charges may be deducted from the refundable amount.

• Customers should not consider a booking cancelled until confirmation is received from YatriVibes or the relevant service provider.

• Refund processing may take additional time due to airline, hotel, supplier, payment gateway, or banking procedures.

• All refund requests remain subject to applicable laws and regulations.

12. Policy Updates

YatriVibes reserves the right to revise or update this Refund & Cancellation Policy whenever necessary to reflect changes in travel services, supplier conditions, payment procedures, or applicable laws and regulations.

The latest version of this policy, along with its effective date, will be published on this page.

13. Contact Us

For assistance regarding cancellations, refunds, booking modifications, or other travel-related concerns, customers can contact YatriVibes through the contact details available on our official website.

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