Terms & Conditions

Welcome to YatriVibes. These Terms & Conditions ("Terms") govern your access to and use of the YatriVibes website, online booking platforms, applications, travel portals, and related products and services.

By accessing or using any YatriVibes service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please discontinue using our services.

1. About YatriVibes

YatriVibes provides convenient travel booking solutions and digital travel services for individuals, families, business travelers, travel agents, agencies, and other authorized customers.

Our services may include:

• Flight booking and reservation services.

• Hotel and accommodation reservations.

• Domestic and international travel solutions.

• Holiday packages and travel-related services.

• Online booking facilities and customer assistance.

• Other travel-related products and digital services.

Some services may be offered in collaboration with airlines, hotels, payment gateways, travel suppliers, technology partners, and other independent service providers.

2. Acceptance of These Terms

These Terms apply whenever you:

• Register or create an account with YatriVibes.

• Visit or browse our website or online platforms.

• Make, modify, or manage a travel booking.

• Complete a payment or financial transaction.

• Access or use any service offered by YatriVibes.

By using our services, you agree to follow these Terms, along with any additional policies, conditions, and service-specific guidelines that may apply.

3. User Responsibilities

You are responsible for providing accurate, complete, and up-to-date information while using YatriVibes services.

You agree to:

• Provide correct personal, traveler, and account details.

• Verify all booking information before confirming a reservation.

• Ensure that names, travel dates, destinations, and identification details are accurate.

• Maintain the confidentiality of your account credentials.

• Use our services only for lawful purposes.

• Keep your passwords and login information secure.

• Avoid unauthorized access to our website or systems.

• Not make fraudulent, misleading, or unauthorized transactions.

• Provide genuine and legally obtained travel documents.

• Follow applicable laws, regulations, and supplier requirements.

You are generally responsible for activities carried out through your account, except where responsibility arises from circumstances attributable to YatriVibes under applicable law.

4. Travel Bookings

Bookings made through YatriVibes may be processed directly or through independent third-party travel suppliers.

All reservations may be subject to the applicable terms, availability, fare conditions, cancellation policies, and other rules of the relevant airline, hotel, or service provider.

A booking is generally considered confirmed when:

• The booking procedure has been successfully completed.

• Required payment or authorization has been received.

• A valid booking reference, confirmation number, ticket, or voucher has been issued.

Travel prices, fares, schedules, room availability, and other booking details may change before confirmation due to updates from suppliers.

Customers are advised to carefully review all booking details before completing their transactions.

5. Prices, Taxes & Service Charges

Prices displayed on YatriVibes may include or exclude applicable taxes, convenience fees, service charges, supplier fees, payment charges, and other additional costs.

The final payable amount will be displayed during the applicable booking or payment process.

All prices and availability are subject to change until the booking is successfully confirmed.

YatriVibes reserves the right to correct pricing, technical, system, or display errors. Where necessary, customers may be informed of such corrections before the transaction is finalized.

6. Payments

Customers must make payments using the payment methods available through the YatriVibes platform.

Certain transactions may require additional verification, payment authorization, or security checks before a booking can be confirmed.

By making a payment, you confirm that:

• The payment details provided are accurate.

• You are authorized to use the selected payment method.

• The transaction is genuine and authorized.

If an amount has been deducted but the booking remains pending, unsuccessful, or unconfirmed, YatriVibes may verify the transaction with the relevant payment gateway, bank, supplier, or financial institution before confirming the booking or processing an eligible refund.

7. Cancellations, Amendments & Rescheduling

Cancellation, modification, rescheduling, or other changes to bookings are governed by the applicable policies of the relevant service provider.

Depending on the booking, the following conditions may apply:

• Cancellation deadlines.

• Cancellation charges.

• Amendment and rescheduling fees.

• Fare or price differences.

• Supplier penalties.

• Refund restrictions.

• Non-refundable booking conditions.

Applicable charges and conditions will be communicated where available before the cancellation or amendment is completed.

YatriVibes cannot guarantee that every booking will be eligible for cancellation, modification, rescheduling, or a refund.

8. Refunds

Refund eligibility and the refundable amount depend on the applicable booking conditions and the cancellation or refund policy of the relevant service provider.

Approved refunds may involve YatriVibes, airlines, hotels, suppliers, payment gateways, banks, card issuers, or other financial institutions.

Refund processing time may vary depending on:

• Supplier processing procedures.

• Payment gateway timelines.

• Bank and card processing requirements.

• Financial institution verification.

• International payment procedures.

• Transaction reconciliation requirements.

Where permitted by applicable law and booking conditions, relevant cancellation fees, supplier penalties, service charges, and non-refundable amounts may be deducted from the refund.

9. Third-Party Service Providers

YatriVibes may facilitate travel services through independent third-party providers, including:

• Airlines and transportation companies.

• Hotels and accommodation providers.

• Payment gateways and financial service providers.

• Technology and software partners.

• Travel operators and other suppliers.

Third-party services are governed by their respective policies, availability, operational conditions, and terms.

YatriVibes does not directly control the schedules, inventory, pricing, operational decisions, or service performance of independent providers.

Issues relating to third-party services may also be subject to the relevant provider's terms and conditions.

10. Technology Services

YatriVibes may provide online booking platforms, travel portals, software applications, and other digital services to customers and authorized business partners.

Access to certain technology services may be subject to additional commercial, technical, subscription, or service agreements.

Users agree to:

• Keep account credentials confidential and secure.

• Access platforms only for authorized purposes.

• Protect login and authentication details.

• Follow appropriate security practices.

• Handle customer and traveler information responsibly.

• Comply with applicable privacy and data protection requirements.

• Follow relevant supplier and third-party policies.

• Avoid excessive, abusive, or unauthorized system requests.

YatriVibes may restrict, suspend, or terminate access in cases of unauthorized usage, misuse, security concerns, or violations of these Terms.

11. Account Security & Suspension

Users are responsible for maintaining the confidentiality of their usernames, passwords, authentication details, and other account credentials.

YatriVibes may restrict, suspend, or terminate an account if it reasonably believes that the account:

• Is being used for fraudulent or unlawful activities.

• Has been compromised or accessed without authorization.

• Has violated these Terms & Conditions.

• Is being used to misuse or interfere with our systems.

• Is associated with suspicious transactions.

• Creates security, legal, financial, or operational risks.

• Has been accessed or used without proper authorization.

Where necessary, additional verification or documentation may be requested before account access is restored.

12. Platform Availability

YatriVibes aims to maintain reliable and accessible online platforms. However, uninterrupted availability of our website and services cannot always be guaranteed.

Services may be temporarily interrupted due to:

• Scheduled maintenance.

• Software updates and technical upgrades.

• Server or infrastructure issues.

• Internet or network interruptions.

• Third-party system failures.

• Supplier platform downtime.

• Payment gateway interruptions.

• Cybersecurity incidents.

• Government regulations or legal requirements.

• Circumstances beyond our reasonable control.

We will make reasonable efforts to restore affected services whenever practical.

13. Intellectual Property

All intellectual property associated with YatriVibes, including website layouts, designs, logos, trademarks, branding, databases, graphics, documentation, content, software, and technology, is owned by or licensed to YatriVibes or the respective rights holders.

Without prior written authorization, users must not:

• Copy or reproduce our website content or technology.

• Modify or create derivative works.

• Reverse engineer or extract source code.

• Distribute or commercially exploit our platforms.

• Resell unauthorized access to our services.

• Reproduce or publish our content without permission.

• Use our branding, trademarks, or intellectual property without authorization.

Nothing in these Terms grants users ownership of YatriVibes intellectual property.

14. Prohibited Activities

Users must not use YatriVibes services to:

• Conduct fraudulent or unauthorized transactions.

• Violate applicable laws or regulations.

• Access accounts, servers, or databases without authorization.

• Introduce malware or harmful software.

• Disrupt or damage our website or systems.

• Collect or scrape data without authorization.

• Misuse booking platforms or technology services.

• Bypass security measures or access restrictions.

• Impersonate another individual or organization.

• Submit false, misleading, or illegally obtained information.

• Use our services for unauthorized commercial activities.

• Engage in activities that compromise platform security or functionality.

YatriVibes reserves the right to take appropriate action, including restricting or terminating access, if prohibited activities are identified or reasonably suspected.

15. Limitation of Liability

YatriVibes makes reasonable efforts to provide dependable travel booking and related services. However, certain situations may arise that are beyond our reasonable control.

To the extent permitted by applicable law, YatriVibes shall not be responsible for losses, delays, or disruptions resulting from:

• Airline cancellations or schedule changes.

• Hotel or accommodation-related issues.

• Changes in supplier inventory or availability.

• Third-party technology or system failures.

• Payment gateway or banking interruptions.

• Internet or network connectivity problems.

• Government restrictions or regulatory decisions.

• Events beyond our reasonable control.

• Failures attributable to independent third-party service providers.

Any liability of YatriVibes will be determined in accordance with applicable laws, booking conditions, and relevant service agreements.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

16. Changes to Our Services

YatriVibes reserves the right to update, modify, improve, restrict, suspend, or discontinue any service, feature, platform, or functionality from time to time.

Such changes may be required due to:

• Technology improvements.

• Security requirements.

• Legal or regulatory compliance.

• Supplier or partner changes.

• Operational requirements.

• Business considerations.

• Product and service development.

Where required by applicable law or agreement, appropriate notice may be provided for significant changes.

17. Changes to These Terms

YatriVibes may revise or update these Terms & Conditions to reflect changes in our services, business operations, technology, or applicable legal requirements.

The revised Terms will be published on our website or relevant platform.

Continued use of YatriVibes services after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law & Dispute Resolution

These Terms shall be governed and interpreted in accordance with the applicable laws of India, subject to any mandatory legal requirements.

Any disputes arising from or relating to these Terms or the use of YatriVibes services shall be addressed through the applicable legal and judicial processes in the appropriate jurisdiction.

Separate written agreements with corporate or business customers may contain additional governing law and dispute resolution provisions.

19. Privacy & Data Protection

YatriVibes may collect and process personal information required for travel bookings, payment processing, account management, customer assistance, security, fraud prevention, and other legitimate business purposes.

The collection and use of personal information are also governed by our Privacy Policy, which explains how customer information is handled and protected.

Users are responsible for ensuring that the information submitted through our platforms is accurate and that they have the necessary authorization to provide such information.

20. Contact Us

For questions, concerns, or assistance regarding these Terms & Conditions, travel bookings, payments, cancellations, refunds, or other services, customers may contact YatriVibes using the contact details provided on our official website.

21. Your Agreement

By accessing or using the YatriVibes website, mobile applications, travel portals, booking platforms, or related services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

YatriVibes

Making Every Journey Simple, Comfortable & Memorable.